Shipping & Returns

Package shipping

As a general rule, packages are sent within 48 hours after receipt of payment. Shipments are made through private courier companies. Whatever form of delivery you choose, we will provide you with a link so you can track your order online.

We send all your orders protected and prepared so that they arrive in perfect conditions. If the order you receive has a defect or has suffered damage to the trip, we will refund the money of the order or the damaged products. The client must bear in mind that our products are manufactured with limited editions, although small variations in the color of the images or promotional videos on the web may be normal, these small differences will not be a reason for return.

Return of the package

We accept returns of our products as long as the following conditions are met:

  • That they have been received in poor condition or are defective.
  • That 7 days have not passed since the reception of the product.
  • That the product is in its original packaging.

The client must send a image or video of the packaging and product in order to judge their status and if the return is correct. Once the merchandise has been received in our warehouses, and after checking the status of the same, we will proceed to the reimbursement of its amount according to the payment method made by the customer. The shipping costs will be reimbursed.

To make your return, contact us at:

Shipping and packing costs

Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. Shipments will be sent by courier or by post according to weight, volume and destination. The final cost of each shipment will depend on the area to be shipped, being informed by the customer always before finalizing the purchase process and having all the information available before confirming the order.

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Due to the replacement of some sizes of neoprene already out of stock, and the arrival of the holidays in the house printing in charge of its manufacture, the custom mats made of this material with designs by WarGen Wargames, will begin to be delivered from the end of August or early September. Orders can continue to be placed normally from our website, but they will not be able to start shipping until that date.

The mats of other brands: Battle Systems, Battlefield in a Box or Kraken Wargames, being their own stock, do not suffer this delay.

We are sorry for the inconvenience.

Thank you very much.